Last revised: 01/20/24

Hello and welcome! We are glad that you are taking the time to read these terms of service (the “Terms”).

These Terms are important as they, together with your booking confirmation email (the “Booking Confirmation”), set out the legal terms on which Travel Services are made available to you through our Service. They also cover any interactions or communications you have with us through our Service.

Your use of our Service is conditioned upon your acceptance of these Terms. To book a Travel Service, you must also accept these Terms. If you do not accept these Terms, then please do not use our Service or book a Travel Service.

We may change these Terms at any time and your future use of our Service following changes to these Terms is subject to you accepting those updated Terms. We recommend that you save or print a copy of these Terms.

Section 14 of these Terms contains an arbitration procedure and class action waiver that apply to all claims brought against us in the United States. Please read them carefully.

In these Terms:

  • “we,” “us” or “our” refer to Vuelos Caribe Corp., a company incorporated in Florida, USA, having its registered office at 1665 W 68th St Ste 105 Hialeah FL 33014, which provides our Service.
  • “our Group of Companies” refers to us, and our subsidiaries and corporate affiliates if applicable.
  • “our Partners” refers to any affiliated, co-branded, or linked website through which our Group of Companies provides content or service.
  • “our Service” refers to the provision of our websites, apps, and online tools.
  • “Travel Provider” refers to the travel supplier making available the Travel Services to you through our Service.
  • “Travel Services” refers to the travel services made available to you by the relevant Travel Provider(s) through our Service, such as stays at a property, flights, car rental, cruises, worldwide tours, local attractions, or things to do.
  • “you” refers to you, the traveler, using our Service or making a booking with our Service.

Please read these Terms carefully.

Section 1: Rules and Restrictions As well as these Terms, other terms and conditions provided by Travel Providers (such as an airline’s conditions of carriage, a property’s terms and conditions, a car rental company’s rental agreement, etc.) also apply to your booking (“Rules and Restrictions”).

To make a booking, you must accept the Rules and Restrictions of the Travel Provider that you select (such as payment of due amounts, refundability, penalties, availability restrictions, and use of fares or services, etc.). The relevant Rules and Restrictions are provided to you before you make a booking and are incorporated by reference into these Terms.

If you violate a Travel Provider’s Rules and Restrictions, your booking may be canceled, and you may be denied access to the relevant Travel Service. You may also lose any money paid for such booking, and we or the Travel Provider may debit your account for any costs we or they incur as a result of such violation.

Section 2: Using our Service Our rules: We provide our Service to help you find information about Travel Services and to assist you in booking those Travel Services. It is provided to you for no other purpose.

You agree that:

  • You will only use our Service for personal and non-commercial purposes.
  • You must be at least 18 years of age and have the legal authority to enter into contracts.
  • You will use our Service lawfully and in compliance with these Terms.
  • All information supplied by you is true, accurate, current, and complete.
  • If you have an account with us, you will:
    • Safeguard your account information.
    • Be responsible for any use of your account by you or others.
  • If you book on behalf of others:
    • You will obtain their authorization prior to acting on their behalf.
    • You will inform them about the terms that apply to the booking (including the Rules and Restrictions) and ensure that they agree to such terms.
    • You are responsible for paying any amounts due, for making any change/cancellation requests, and for all other matters relating to the booking.

You also agree not to:

  • Make any false or fraudulent booking.
  • Access, monitor, or copy any content on our Service using any robot, spider, scraper, or other automated means or any manual process.
  • Violate the restrictions in any robot exclusion headers on our Service or bypass or circumvent other measures employed to prevent or limit access to our Service.
  • Take any action that imposes, or may impose, an unreasonable or large load on our infrastructure.
  • Deep link to any part of our Service.
  • “Frame,” “mirror,” or otherwise incorporate any part of our Service into any other website.

Access: We may, acting reasonably, deny anyone access to our Service at any time for any valid reason. We may also make improvements and changes to our Service at any time.

Account: To create an account, you must be at least 18 years of age and follow the account creation instructions provided through our Service.

The account you create on our Service also allows you to access other sites, apps, tools, and services offered by members of our Group of Companies using the same account credentials, in addition to our Service (a “Vuelos Caribe Account”). Please note that when using your Vuelos Caribe Account, the relevant terms of service displayed on the sites, apps, tools, and services that you are using will govern your use of them.

For information on how to delete your account, sign into your account on our Service and follow the applicable account deletion process. For further information about your privacy rights (such as deletion or access), please see our Privacy Statement.

How we order your search results: There are many travel options available through our Service, and we want to make your search results as relevant as possible. At the search results page, you will see our default sort order; however, you can select how to sort your results and also use filter options to prioritize results based on your chosen preferences, such as price, guest review score, or other criteria. You can learn more about how we order search results here.

Within your search results, we also sometimes display travel options that are paid-for commercial listings from our Travel Providers. Such travel options are clearly labeled for your information as “Ad” or similar equivalent labeling, to differentiate them from other travel options.

Redirection and third-party booking services: If you are redirected from our Service to a third-party booking service (such as for car rental) to make a travel booking, please bear in mind that any bookings made through such a booking service will be with the third party and not with us. We are not responsible for bookings made through third-party booking services and we have no liability to you in respect of such a booking. The terms and conditions of the third-party service provider will set out what rights you have against them and will explain their liability to you.

Section 3: Confirming a Booking Your Booking Confirmation includes the essential elements of your booking, such as the description of the Travel Service(s) booked and the price.

We will send your Booking Confirmation and any relevant travel documents to the email address you provide when you book. If you do not receive your Booking Confirmation within 24 hours of making your booking, please contact us.

Section 4: Payment Price: The price of the Travel Service(s) will be as displayed on our Service, except in cases of obvious error.

Prices for Travel Services are dynamic and can change at any time. Price changes will not affect bookings already accepted, except in cases of obvious error. We display many Travel Services, and we try hard to ensure that the displayed price is accurate. We reserve the right to correct any pricing errors on our Service.

If there is an obvious error and you have made a booking, we will offer you the opportunity to keep your booking by paying the correct price or we will cancel your booking without penalty. We have no obligation to make available Travel Services to you at an incorrect (lower) price even after you have been sent a Booking Confirmation if the error should reasonably have been apparent to you.

Taxes: The prices displayed through our Service may include taxes or tax recovery charges. Such taxes or tax recovery charges may include amounts associated with value-added tax, goods and services tax, sales tax, occupancy tax, and other taxes of a similar nature.

Taxes or tax recovery charges are generally calculated or estimated on the prices displayed through our Service before any discounts (including those funded by us), coupons, and loyalty rewards that may be applicable to your booking, unless those discounts, coupons, and loyalty rewards are considered as a reduction in price for the purposes of calculating or estimating taxes in the relevant jurisdiction for the booking.

You acknowledge that except as provided below with respect to tax obligations on the amounts received from you, including facilitation fees and service fees where applicable in accordance with Section 6A(Stays) below, our Group of Companies does not collect taxes for remittance to applicable taxing authorities. The tax recovery charges on Pay Now bookings are a recovery of the estimated taxes that our Group of Companies pay to the Travel Provider for taxes due on the services provided by the Travel Provider (such as for the rental rate for the room). The Travel Providers are responsible for remitting applicable taxes to the applicable taxing jurisdictions. Taxability and the appropriate tax rate vary greatly by jurisdiction. The actual amounts paid by our Group of Companies to the Travel Providers may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc., in effect at the time of the actual use of the services provided by the Travel Provider.

Sales, use, and/or local hotel occupancy taxes are imposed on the amounts that our Group of Companies charge for services they provide (service fee and/or facilitation fee) in certain jurisdictions. The actual amount imposed on services provided by our Group of Companies may vary depending on the rates in effect at the time the services are provided by the Travel Provider. In certain jurisdictions, our Group of Companies are responsible for collecting and remitting sales, use, and/or local hotel occupancy taxes for the entire price, including the amounts we charge for our services as well as the Travel Services provided by the Travel Provider.

In certain jurisdictions, you may be responsible for paying local taxes imposed by local tax authorities (such as city taxes or tourist taxes, etc.). Our Group of Companies or the Travel Provider may charge you such local taxes. Our Group of Companies will notify you of any local taxes that will be payable by you before you complete your booking, where such taxes have been notified to our Group of Companies by the Travel Provider.

The amount of local taxes can change between the booking date and stay date. If taxes have changed by your stay date, you may be liable to pay taxes at the higher rate.

Payment processing: For certain Travel Services, such as a Package (as defined in Section 6G(Packages)), payment may be charged by more than one party (as will be shown on your payment method statement); however, the total amount charged will not exceed the total price of all the Travel Services.

When payment is taken at the time of your booking and paid for in the local currency of our Service (as relevant), the company taking that payment (via third-party payment processors) and charging your payment method will be the company set out next to the relevant location of our Service in the table below.

You authorize Vuelos Caribe Corp or the Travel Provider to:

  • Verify your payment method by obtaining pre-authorization, charging a nominal fee, or using other verification methods.
  • Upon verification, charge your payment method.

Fees Charged by Banks

Some banks and card issuers may impose fees for international or cross-border transactions. For example, using a card issued in a different country from the Travel Provider’s location or transacting in a currency different from your card’s currency may incur international transaction fees. Additionally, currency conversion fees may apply.

For questions about these fees or exchange rates, please contact your bank or card issuer. Vuelos Caribe Corp is not responsible for any fees related to exchange rates or card issuer charges.

Currency Conversion

Currency conversion rates displayed on our website are based on public sources and current exchange rates, which may fluctuate between booking and travel dates. These rates are provided for informational purposes only, and while we strive for accuracy, Vuelos Caribe Corp does not guarantee their correctness due to external factors beyond our control.

Alternative Payment Methods

We may collaborate with alternative payment providers (e.g., consumer finance companies) to offer additional payment options. Vuelos Caribe Corp does not endorse or recommend any specific provider or their products/services. Use of alternative payment methods is at your own risk and subject to the provider’s terms and policies.

Fraud

If we detect signs of fraud, abuse, or suspicious activity related to a booking or account, we may request additional information. If fraud or abuse is reasonably suspected, we reserve the right to:

  • Cancel associated bookings or accounts.
  • Take legal action, potentially holding you liable for losses incurred.

Please contact us regarding booking cancellations or account closures.

Section 5: Cancelling or Changing a Booking

Cancellation or Change by You

Changes to bookings (e.g., travel date, destination) can be made by contacting us. You do not have an automatic right to cancel or change a booking unless permitted by the Travel Provider’s Rules and Restrictions, which are provided before booking.

Travel Providers may charge fees for cancellations or changes, specified in their Rules and Restrictions. You agree to pay any applicable charges. Prices for changed arrangements may differ from the original booking.

Review Rules and Restrictions for details:

  • Failure to cancel within specified periods may incur charges.
  • Some properties may not allow cancellations or changes after booking.
  • No-show or cancellations for Pay Later bookings may incur charges.
  • Refunds for unused Travel Services are subject to Rules and Restrictions.

For cancellations or changes permitted by the Travel Provider, an administration fee may apply, notified prior to proceeding.

Other Cancellations or Changes

We (or the Travel Provider) may cancel bookings for non-payment or other reasons. We strive to notify you promptly and offer alternatives or refunds where feasible.

Refunds

Refunds, when applicable, are issued to the original payment method used at the time of booking by the entity that processed the original transaction. Please note that our rates are generally non-refundable unless explicitly stated during the booking process.

For hotel or property reservations, if a refund is applicable under the terms of the booking, it will be issued in the form of travel credits and added to your Vuelos Caribe account. These credits may be applied toward any future hotel or property reservation made through our service. Any difference in value between the original and the new reservation will be adjusted at the time of rebooking, based on the current rates and availability.

Travel Credit

A Travel Credit is a non-refundable credit issued by Vuelos Caribe Corp. in the event of a cancellation or modification of a qualifying booking. Instead of a cash refund, the amount paid is retained and made available for future use under the traveler’s name.

Travel Credits are:

  • Valid for future travel bookings made through Vuelos Caribe Corp.
  • Not subject to immediate expiration, unless otherwise stated.
  • Transferable, in certain cases and upon prior written approval, to a family member or designated third party (subject to applicable conditions at the time of use).
  • Applicable to any destination or travel experience offered by Vuelos Caribe Corp., unless otherwise restricted by a specific promotion or offer.

Travel Credits allow customers to retain the value of their investment even if original plans must change, offering flexibility and peace of mind for future travel.

This policy is in accordance with the Terms of Service (Section 5), which states that refunds for property-based reservations, all-inclusive experiences, C.A.R.I.B.E. Family Experience, and C.A.R.I.B.E. Family Reunification are issued in the form of Travel Credits.

Section 6: Travel Service Specific Terms

This section outlines terms specific to Travel Services provided by the Travel Provider. It complements, but does not replace, the Travel Provider’s Rules and Restrictions provided before booking. In case of inconsistency, the Travel Provider’s Rules and Restrictions prevail.

A. Stay At Vuelos Caribe, we offer flexible payment options to enhance your travel experience. Whether you choose Pay Now or Pay Later, we ensure transparency in pricing, including taxes and fees that may vary based on your selection. Here’s how each option works:

Pay Now Opting for Pay Now means your booking amount, including taxes and our service fees, will be charged upfront to your chosen payment method at the time of booking. This option provides you with immediate confirmation and peace of mind.

Pay Later Selecting Pay Later allows the Travel Provider to charge your payment method in the local currency upon your stay. This option offers flexibility, especially if your plans might change.

Deposit Certain Travel Providers may require a deposit at check-in to cover incidental expenses during your stay. This deposit is separate from the booking payment and varies by provider.

First Night No-Show If you anticipate missing the first night of your stay but plan to check in later, please notify us in advance to avoid cancellation of your entire booking. Refunds for no-shows are subject to the property’s Rules and Restrictions.

Group Bookings For bookings involving more than 8 rooms at the same property for the same dates, please contact us or use our “Groups and Meetings” section. Separate terms and conditions may apply, including potential cancellation fees.

Ratings Property ratings displayed on our platform provide general expectations based on local standards. While we strive for accuracy, actual features and amenities may vary. Refer to the property details for comprehensive information.

Meals If your booking includes meals, the number provided corresponds with the length of your stay. Full board typically includes breakfast, lunch, and dinner, while half board includes breakfast and one additional meal. Unused meals are non-refundable.

Contact Us If you have any questions about our terms or need assistance, please contact us at 786-865-5615. We’re committed to providing you with exceptional service and personalized support throughout your travel journey.

C. Flights

If you pay Vuelos Caribe Corp (acting on behalf of the Travel Provider) for a standalone flight booking, we act as the agent of the Travel Provider. Your contract for the flight is directly between you and the relevant Travel Provider.

The price and availability of your flight are guaranteed only once your purchase of the Travel Service is completed and your tickets are issued.

Low-cost flights

For certain flights, the displayed price may be converted from another currency for your convenience, providing an estimated price in your local currency. The actual amount charged by the airline may differ due to varying exchange rates applied by banks and card issuing companies. However, you will be informed of the amount proposed to be charged by the airline before completing the booking. Please refer to Section 4 (Payment) for details on any fees that may be charged by banks and card issuers.

Some flights with low-cost airlines may only be changed or canceled directly through the airline. Vuelos Caribe Corp may not be informed if you make changes or cancel a flight directly with the airline, nor of any changes made by the airline to your flight schedule. Such changes may also not be reflected in the itinerary provided to you through our Service. We recommend printing any subsequent itinerary change emails received directly from the airline.

Site redirection

At times, you may be redirected from our Service to the airline’s website to finalize your booking and payment. Your contract for such bookings is directly with the relevant airline Travel Provider. Vuelos Caribe Corp is not associated with, nor liable for, any bookings made through the airline’s website.

Flight Terms and Conditions

You acknowledge and agree that:

  • Airlines have control over their schedules and may change or cancel flights due to various reasons such as mechanical issues or adverse weather conditions. We will promptly inform you of any changes and assist in evaluating your options. It is advisable to check your flight’s scheduled departure time before travel.
  • Seat assignments are controlled by airlines, and specific seats cannot be guaranteed, even if pre-booked.
  • If you book a roundtrip flight and miss the outbound leg, the airline may cancel the return flight without a refund.
  • Special or charter flights may have indications of airline, flight schedule, aircraft type, itinerary, and possible stops that are subject to change even after confirmation. Please review relevant Rules and Restrictions before booking.
  • Some airlines may charge extra for services like meals, luggage, and preferred seat selection. Unless specified otherwise, any information about these services and charges provided through our service is for informational purposes only and subject to updates by airlines.
  • Compliance with Rules and Restrictions regarding the carriage of children is mandatory. Children over 2 years old on the return date must have a child fare ticket for both outbound and inbound flights. No refund will be issued for seat charges if these rules are not followed. Children under 2 years old may not be allocated their own seat unless a child fare is booked. Unaccompanied minors under 14 years old must adhere to specific Rules and Restrictions.

Combined One-Way Tickets

We may offer the option to book two separate one-way tickets instead of a roundtrip ticket. Combined one-way tickets often provide more flight options, are generally cost-effective, and can be on the same or different airlines.

Each one-way ticket is subject to its own set of Rules and Restrictions. In case of an airline-initiated change affecting one flight (e.g., cancellation or rescheduling), adjustments may be necessary for the other flight. We will inform you of this scenario when booking one-way tickets, allowing you to make an informed decision.

Air Miles and Vouchers

Air miles and vouchers from loyalty programs may not be applicable for flight bookings made through our service.

Operating Airlines

Flights booked under one airline may be operated by another airline. Details of the operating airline are provided through our service. The airline issuing your ticket will charge you for the flight, as reflected on your payment method statement.

No-Show or Cancellation

In cases of no-show or cancellation, you may be eligible for a refund of airport taxes and fees included in the flight price. You can request such a refund through us, and we will submit your request to the airline on your behalf.

Airline Liability

The liability of airlines for death, personal injury, and other damages is typically limited by law, treaties, and the airline’s own Rules and Restrictions.

Car Rentals

Payment

For car rental bookings, payment may be processed by the Travel Provider rather than our Group of Companies.

Upon collecting the rental car, you or the designated driver must present a valid credit card. Please confirm with the Travel Provider which credit cards are accepted, as debit cards may not be accepted. The Travel Provider may authorize your credit card issuer for a deposit during the rental period, so ensure sufficient credit limit is available. Larger car types may require two credit cards.

Failure to comply with these rules may result in the Travel Provider not making the vehicle available, and per the Rules and Restrictions, you may be liable to pay up to the full car rental price.

Supplements

Additional charges, such as refueling, snow tires, extra driver fees, young driver surcharges, child seats, delivery, and collection fees, may be payable locally to the Travel Provider. Neither we nor the Travel Provider are responsible for these extra charges. Requests for optional extras (e.g., child seats) are subject to availability and cannot be guaranteed.

An insurance excess may apply in case of theft or damage to the rental car, payable to the Travel Provider. The amount varies by Travel Provider and rental country. Opting for extra insurance coverage locally may reduce or eliminate this excess. Neither we nor the Travel Provider are liable for the excess or provision of additional insurance coverage.

Fuel is typically not included in the rental price. Some Travel Providers may charge for refueling upon return of the vehicle. Unless agreed otherwise, return the rental car to the same branch from which it was collected.

Collection and Use of Rental Cars

Drivers are generally required to be aged between 21 and 75, though specifics may vary by Travel Provider and rental country. Verify this information with the Travel Provider. Additional fees may apply for drivers under 25 or over 70 years old.

Upon collection, you or the driver must present a valid full driving license for the rented vehicle category. International rentals may have different license requirements; confirm details with the Travel Provider. For non-Roman alphabet licenses, an international driving license may be required, and EU countries may require it for non-EU license holders. Additional documentation, such as a passport or proof of name and address, may also be necessary.

Rental cars are typically restricted from leaving the rental country or taking ferries, with additional restrictions possible.

Cancellation of Bookings and Unused Rental Days

No refunds are available for bookings canceled within 6 hours of the collection time or for any unused rental days.

E. Cruises Some Travel Providers offering cruises may require you to sign their liability waiver prior to participating in the Travel Service they offer.

F. Things to do Some Travel Providers offering Things to do may require you to sign their liability waiver prior to participating in the Travel Service they offer. Things to do Travel Services are not usually transferable nor eligible for refunds or changes unless the Travel Provider cancels such Travel Services.

G. Packages We provide the opportunity for you to book separate Travel Services together at the same time through our Service (for example, a stay booking and a flight booking) but each Travel Service is subject to its own Rules and Restrictions and these Terms (such a combined booking is a “Package”).

Section 7 International travel Travel to certain destinations may involve more risk than others. You must review any travel warnings/advice issued by relevant governments before booking international travel. It is advisable to monitor such travel warnings/advice during travel and before your return journey to minimize disruptions.

Health You should check recommended inoculations/vaccinations which may change at any time. Consult your doctor before departure to ensure you meet all health entry requirements, receive necessary inoculations/vaccinations, take recommended medication, and follow medical advice related to your travel.

Passport and Visa Requirements It is your responsibility to verify and obtain the necessary passports and visas for your travel. Requirements may change, so ensure you have up-to-date information before booking and departure. Allow sufficient time for all applications and approvals. Vuelos Caribe Corp is not liable if you are denied entry onto a flight, cruise ship, or into any country due to insufficient or incorrect travel documents.

Liability Our liability is limited in accordance with the following terms:

  • We operate our services while travel providers deliver the travel services.
  • We are not liable for the travel services provided by the travel providers.
  • We are not liable for acts, errors, omissions, or negligence of travel providers.
  • We are not liable for personal injuries, death, property damage, or other expenses resulting from the above.

Our Liability

At Vuelos Caribe Corp, we prioritize your travel experience and transparency in our services. Here’s how we address liability:

  • Service Ownership and Travel Providers: We operate our Service, and Travel Providers offer Travel Services. We are not liable for:
    • Any Travel Services provided by Travel Providers.
    • Acts, errors, omissions, representations, warranties, or negligence of Travel Providers.
    • Personal injuries, death, property damage, or other expenses resulting from Travel Providers’ actions.
  • Accuracy of Information: Travel Providers provide us with information about Travel Services, including details, photos, rates, and Rules and Restrictions. While we display this information through our Service, Travel Providers are responsible for its accuracy. We are not liable for inaccuracies unless directly caused by us.
  • Warranties and Conditions: We provide information, software, and Travel Services through our Service without any warranty or condition, including implied warranties of satisfactory quality, merchantability, fitness for a particular purpose, title, or non-infringement. Our Group of Companies and Partners disclaim all such warranties.
  • Endorsement Disclaimer: The display of Travel Services on our Service does not constitute an endorsement or recommendation by us. We disclaim any warranties and conditions regarding the virus-free nature of our Service or emails sent from us or our Partners.
  • Limitation of Liability: To the maximum extent permitted by law, neither Vuelos Caribe Corp nor our Partners will be liable for any direct, indirect, punitive, special, incidental, or consequential losses or damages arising from:
    • Travel Services.
    • Use or inability to use our Service.
    • Delays or disruptions in using our Service.
    • Your use of links from our Service.
  • Limitation Scope: If we are found liable under these Terms, our liability will be limited to direct damages that were reasonably foreseeable, actually suffered or incurred by you, and directly attributable to our actions. In no event will our liability exceed the cost paid for the Travel Services or one-hundred dollars (US$100.00) or its equivalent in local currency.
  • Force Majeure: Events beyond our control (e.g., communication interruptions, strikes) may suspend our obligations under these Terms. We will not be liable for failing to meet these obligations during such events.

International Travel Advisory We do not guarantee the advisability or risk-free nature of international travel destinations. Vuelos Caribe Corp is not responsible for any damages or losses that may occur during travel to such destinations.

Updates to Policy This Privacy Statement may be updated periodically to reflect changes in our practices or legal requirements. Please review it periodically for any updates.

Cookie Statement Our Cookie Statement provides information about the use of cookies and similar technologies on our website.

Collection and Use of Your Personal Information Details regarding the types of personal information we collect, how we collect and use it, purposes, and lawful bases for processing can be found in this section.

Security We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Indemnity You agree to indemnify Vuelos Caribe Corp and our partners against any claims, demands, losses, damages, fines, penalties, or expenses resulting from your breach of these terms, violation of any law or third-party rights, or use of our services.

Reviews, Comments, and Submissions By submitting content to our service, you grant us the right to use, reproduce, modify, and publicly display such submissions. You are responsible for the content of your submissions and must comply with our content guidelines.

Indemnity You agree to defend and indemnify Vuelos Caribe Corp and its partners, and any of their officers, directors, employees, and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties, or other costs or expenses of any kind or nature (“Losses”), including reasonable legal and accounting fees, brought by third parties as a result of:

  • Your breach of these Terms or any documents referenced herein.
  • Your violation of any law or the rights of a third-party.
  • Your use of our services.

This indemnity extends to Losses not directly caused by the actions of Vuelos Caribe Corp or its partners.

Section 9: Reviews, Comments, and Submissions

By submitting content to our service, including reviews, photos, videos, comments, suggestions, or other materials (collectively “Submissions”), you acknowledge and agree to the following:

  • All Submissions are your original creations, and you have all necessary rights to grant Vuelos Caribe Corp and its partners a non-exclusive, royalty-free, perpetual, transferable, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from, publicly display, and perform such Submissions worldwide in any media, now known or later devised.
  • Vuelos Caribe Corp may use the name associated with your Submission to attribute your content at its discretion.
  • Submissions may be shared with travel providers.
  • You grant Vuelos Caribe Corp the right to pursue legal action against any entity that violates your or its rights in the Submissions.
  • Submissions are non-confidential and non-proprietary.
  • You waive any moral rights in your Submissions.
  • You are responsible for ensuring your Submissions do not contain unlawful, threatening, libelous, defamatory, obscene, pornographic, or commercial content, nor content that infringes on any third-party rights.
  • You will be liable for any damages resulting from non-compliance with these rules.

Vuelos Caribe Corp reserves the right to use, publish, display, delete, or otherwise manage Submissions without notice.

If you submit multiple reviews for the same property, only your most recent Submission will be eligible for use.

All Submissions are subject to our Content Guidelines.

We do not claim ownership or endorsement of, or affiliation with, any Submissions made by you.

Section 10: Intellectual Property Policy and Notices

Copyright and Trademark Notices All content of our Service is ©2024 Vuelos Caribe Corp. All rights reserved. Vuelos Caribe, VuelosCaribe.com, the Vuelos Caribe Logo, and other marks are trademarks or registered trademarks of Vuelos Caribe Corp. Other logos and company names mentioned may be trademarks of their respective owners. We are not responsible for content on websites operated by parties other than us.

Our Service may contain links to websites operated by third parties. These links are provided for your convenience only. We do not control these websites and are not responsible for their content or your use of them. Inclusion of these links does not imply endorsement of the material on such websites or any association with their operators.

To report infringement of our brand, please contact us at travel@vueloscaribe.com. Please use this email address only for reporting brand infringement issues.

Intellectual Property Infringement Policy and Complaints We respect the intellectual property rights of others and expect our users to do the same. We prohibit users from posting materials that infringe on copyright, trademark rights, or other intellectual property rights. We may terminate the accounts of repeat infringers. Details on filing copyright and trademark complaints can be found in our “Intellectual Property Infringement Complaints and Forms” section located here.

Patent Notices One or more patents owned by us or our affiliates may apply to our Service and its features. Portions of our Service operate under license of one or more patents. Other patents are pending.

Section 11: Software Available on Our Service

Software Any software available for download from our Service or a mobile app store (“Software”) is the copyrighted work of Vuelos Caribe Corp or our suppliers. Your use of the Software is governed by the accompanying end user license agreement (“License Agreement”). You must agree to the License Agreement to install, download, or use the Software.

For Software without a License Agreement, we grant you a limited, personal, non-exclusive, non-transferable, and non-sublicensable license to download, install, and use the Software for using our Service in accordance with these Terms and for no other purpose. The Software is provided to you free of charge.

All Software on our Service is owned by Vuelos Caribe Corp, our partners, or our suppliers and is protected by copyright laws and international treaties. Reproduction or redistribution of the Software is prohibited and may result in severe penalties.

Copying or reproduction of the Software to any other server or location for further reproduction or redistribution is expressly prohibited. Any warranties for the Software are limited to those provided in the License Agreement, if any.

Map terms

Your use of mapping available on our Service is governed by the Google Terms of Use, Google Acceptable Use Policy, Google Legal Notices and Google Privacy Statement and the Microsoft Terms of Use and Microsoft Privacy Statement. Google and Microsoft reserve the right to change their Terms of Use and Privacy Statements at any time, at their sole discretion.

OpenStreetMap geo data used in mapping is © OpenStreetMap contributors and available under the Open Database License (ODbL).

Section 12 Your privacy and personal information

We are committed to the privacy, confidentiality, and security of personal information entrusted to us. Please review our current Privacy Statement, which also governs your use of our Service and is incorporated by reference into these Terms, to understand our practices.

Section 13 Rewards program

We have a free loyalty program available to our travelers. For more information on our program and its benefits, please see our current terms and conditions. These are incorporated by reference into these Terms.

Section 14 Disputes and arbitration

Disputes and arbitration

Please read this Section carefully. It requires that any and all claims be resolved by binding arbitration or in small claims court, and it prevents you from pursuing a class action or similar proceeding in any forum. Arbitration is required if your country of residence enforces arbitration agreements, including without limitation, the United States. If you are outside the United States but attempt to bring a claim in the United States, arbitration is required for determination of the threshold issue of whether this dispute resolution section applies to you, as well as all other threshold determinations, including residency, arbitrability, venue, and applicable law. If your country of residence does not enforce arbitration agreements, the mandatory pre-arbitration dispute resolution and notification and prohibition on class actions or representative proceedings provided below still apply to the extent enforceable by law.

Small claims court matters


Despite the arbitration provisions mentioned earlier, either party may file or transfer any claim to small claims court if it falls within the court’s jurisdictional limit. However, such court cannot handle claims on a class or representative basis, nor can it consolidate or join claims from other individuals or parties in the same proceeding. Additionally, if the claims asserted in any arbitration demand fall within the jurisdictional limit of the small claims court, either party may choose to have the claims resolved in small claims court instead of arbitration. This election must be communicated to the other party in writing before an arbitrator is appointed or in accordance with AAA rules.

No class actions or representative proceedings.

 You and we agree that all proceedings to resolve claims will be conducted individually and not as part of a class, consolidated, or representative action, including actions as a private attorney general. The arbitrator may not consolidate claims from more than one party or preside over any form of class or representative proceeding. Both parties acknowledge and waive their right to a jury trial.

Mandatory pre-arbitration dispute resolution and notification

Before initiating arbitration, you agree to give Vuelos Caribe the opportunity to resolve any claims (“Claims”) by notifying us of the Claim in writing and attempting in good faith to negotiate an informal resolution.

You must send a written and signed Notice of Dispute (“Notice”) by certified mail to: Legal Department/Dispute Resolution Provision, Vuelos Caribe Corp., 1665 W 68th St Ste 105, Hialeah, FL 33014.

The Notice must include the following information: (1) your name, (2) your address, (3) the email address you used for your reservation, (4) a brief description of the nature of your complaint, (5) the resolution you are seeking, and (6) your signature.

If we are unable to resolve your complaint within 60 days of receiving your Notice, you may commence an arbitration proceeding. Engaging in this pre-arbitration dispute resolution and notification process is a requirement that must be fulfilled before commencing arbitration. The arbitrator does not have authority to administer or adjudicate the Claim unless and until all pre-arbitration dispute resolution and notification requirements have been met. The statute of limitations will be tolled while the parties engage in the dispute resolution process required by this section.

Commencing arbitration

To initiate arbitration, you must file the Demand with the designated arbitration provider as specified in their rules. The arbitration provider provides a form Demand for Arbitration – Consumer Arbitration Rules at their website or by contacting them directly.
A party initiating an arbitration against Vuelos Caribe must send the written Demand for Arbitration to Legal Department/Dispute Resolution Provision, Vuelos Caribe, 1665 W 68th St Ste 105 Hialeah FL 33014, concurrent with filing the Demand with the designated arbitration provider. Arbitration shall be conducted by a single arbitrator selected in accordance with the arbitration provider’s rules or by mutual agreement between you and Vuelos Caribe. The arbitration shall be held either: (i) at a location determined by the arbitration provider pursuant to their rules (provided that such location is reasonably convenient for you and does not require travel in excess of 100 miles from your home or place of business); or (ii) at such other location as may be mutually agreed upon by you and Vuelos Caribe; or (iii) via videoconference; or (iv) at your election, if the only claims in the arbitration are asserted by you and are for less than $40,000 in aggregate, by telephone or by written submission.

Attorneys’ fees and costs

Your arbitration fees and your share of arbitrator compensation shall be governed by the arbitration provider’s rules, and where appropriate, limited by their Consumer Rules. In order to initiate arbitration, each party will be responsible for paying the filing fees required by the arbitration provider, which are approximately equivalent to current court filing fees. In the event that you are able to demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, or you would otherwise be eligible for a fee waiver in court, Vuelos Caribe will pay as much of your filing and hearing fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive as compared to the costs of litigation, regardless of the outcome of the arbitration, unless the arbitrator determines that your claim(s) were frivolous or asserted in bad faith. Either party may make a request that the arbitrator award attorneys’ fees and costs upon proving that the other party has asserted a claim, cross-claim, or defense that is groundless in fact or law, brought in bad faith or for the purpose of harassment, or is otherwise frivolous, as allowed by applicable law and the arbitration provider’s rules.

Arbitrator’s decision

There is no judge or jury in arbitration, and court review of an arbitration award is limited under applicable law. The arbitrator’s decision will include the essential findings and conclusions on which the arbitrator bases the award. Judgment on the arbitration award may be entered in any court with proper jurisdiction. The arbitrator may award any relief allowed by law or the arbitration provider’s rules, but declaratory or injunctive relief may be awarded only on an individual basis and only to the extent necessary to provide relief warranted by the claimant’s individual claim.

Severability and survival

If any portion of this Disputes and Arbitration Provision is found to be unenforceable or unlawful for any reason, (1) such portion will be severed and the remainder of the Provision will be given full force and effect; and (2) to the extent that any Claims must therefore proceed on a class, collective, consolidated, or representative basis, such Claims must be litigated in a civil court of competent jurisdiction and not in arbitration, and the parties agree that litigation of those claims shall be stayed pending the outcome of any individual Claims in arbitration.

Traveler support and the handling of complaints

For answers to your questions or ways to contact us, visit our support page here.

Or you can write to us at:

Attn: Traveler Support

Vuelos Caribe Corp.

1665 W 68th St. Ste. 105

Hialeah, FL 33014

Section 15 General Governing law and jurisdiction

These Terms are governed by the Federal Arbitration Act, federal arbitration law, and the laws of the State of Florida, without regard to principles of conflicts of laws.

Insurance Unless otherwise stated, prices displayed do not include travel insurance. It is recommended that you obtain insurance covering certain cases of cancellation and specific risks (such as the cost of repatriation due to accident or illness). You are responsible for ensuring that any insurance policy adequately meets your needs. Certain travel insurance products may be offered to you, including details of the insurance provider, key information, and terms and conditions on our Service.

Failure to Enforce Our failure or delay in enforcing any provision of these Terms does not waive our right to enforce the same or any other provision(s) of these Terms in the future.

Unenforceable Provisions If any provision (or part provision) of these Terms is found invalid, illegal, or unenforceable by a court or competent authority, that provision (or part provision) shall, if necessary, be deemed not to be part of these Terms. This does not affect the validity and enforceability of the other provisions.

Entire Agreement These Terms constitute the entire agreement between you and Vuelos Caribe regarding our Service, superseding all prior or contemporaneous communications (whether electronic, oral, or written) between you and us.

Assignment Vuelos Caribe may assign, subcontract, or delegate rights, duties, or obligations under these Terms, but you may not.

Third-party Rights Except as expressly stated in these Terms, no part of these Terms is intended to be enforceable by any person who is not a party to them. No third-party’s consent is required for waiver, variation, or termination of any part of these Terms. These Terms do not confer any rights under applicable laws or regulations for third parties to enforce any part of them.

Survival of Obligations Any provision of these Terms that imposes obligations beyond their expiration or termination shall survive such expiration or termination.

Section 16 Registrations

Travel registrations:

Seller of Travel: Vuelos Caribe Corp. is a registered seller of travel in each of the US states listed below:

  • Florida: ST41802

Other Registrations:

  • IATA Registration: 10541554
  • ARC Number: 19562
  • TAX Registration: 83-2830850

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